Frequently Asked Questions

Visit our website stelectronics.pk. Browse through categories and subcategories to find your desired product, you can also search for a product on the search bar. After choosing the product add the product to cart and click on the checkout button. Fill in your details i.e. preferred address and payment method. Click on place order and you will receive a confirmation email with your order details and order ID.

You will receive regular updates about your order status via email, SMS and calls by our customer service representatives. Our rider will also contact you on your registered number when he picks up your order for delivery.

You can cancel your order at the time of confirmation call from our customer service department. After order confirmation your order can not be cancelled.

Yes, your delivery address can be changed when customer service representative calls for order confirmation.

In case your order is delayed due to unforeseen reasons our customer service representative will keep you updated.

Shipping charges may vary according to the products.

Our estimated delivery time is 1 to 2 working days.

You can call our customer service representative anytime between 9 AM to 12 AM 7 days a week for complaints/feedback/queries or please write on to register your complaint. We will be more than happy to help you.

stelectronics.pk makes sure that orders are double checked before they are dispatched. But if this unfortunate event takes place, we are here to help, just call our customer representative on our helpline 0309 9994 140 within regular working hours OR write on . Our customer service representative will resolve your issue as soon as possible with an appropriate solution.

Incase you receive a damaged or expired product, call 0309 9994 140 or WhatsApp 0309 9994 140 our customer service representative on the given number. Our customer service representative will ask for the images of the damaged or expired article for proof via WhatsApp or email along with the order number and then register your complaint. You will be contacted shortly by our team with a solution.

Order can only be returned in case of damage. Otherwise we do not have a return policy.

Sorry, right now we are not offering shipping outside Pakistan.

No, you do not have to return your whole order. Just return the defective or wrong product and you will receive a coupon code of that value.

There can be many reasons behind a delivery delay, for example bad weather, inaccurate delivery address, no-go zones, law & order situation and road blocks etc. Our customer services team will keep you posted in any of such situations.